All orders are processed within 1 business day and dispatched from Sydney via Australia Post. Please refer to the Australia Post Website for estimated postage times.

The flat rate for standard tracked shipping within Australia is $10. Shipping is free for all orders over $150.

Express shipping is available for $15. Australian orders over $300 have free express shipping.

All orders are shipped via tracked delivery. The tracked shipping will be sent to the provided email address.

For international orders please refer to here.

Pickup

We regularly pop up at Paddington and Mosman Markets. Please select Pickup at checkout to pickup from our market stall and leave us details about which market you would like to pickup at. Pickup can be selected on the shipping page. An email will be sent to you once your item is ready for pickup.

Orders which have not been picked up within 2 weeks will be mailed to the provided mailing address.

Local Delivery

We now offer local delivery at the same price as standard shipping to select postcodes across Sydney's Lower North Shore and Northern Beaches, including 2088, 2089, 2090, 2092 and 2093. If your delivery address is within those listed and local delivery is not an option at check out, you can reach out to us to arrange local delivery

Please let us know your preferred delivery day and time, and we will arrange delivery accordingly. Orders can be delivered as early as the same day or the next business day.

Order Information

Please take your time to check your details prior to placing your order. If you would like to change any details to your order including incorrect addresses or sizing please contact us ASAP. We cannot guarantee that the requested change to your order can be made. Once the order has been processed we do not hold responsibility for any incorrect details entered.

Custom & Made-to-Order

At our pop up market stalls, we offer customisations, made-to-order and extended sizing upon request. Custom orders require a 30% non-refundable deposit, which can be used as store credit. A 15% customisation fee is applied on top of the price, although this may vary at the discretion of the designer. Please note that discounts cannot be applied to custom orders.

The standard lead time is 3-4 weeks from the date your order is placed. Some garments may require additional time, however we will provide an estimated turnaround time at the time of ordering.

If you have any questions including sizing, fabric or style adjustments before placing an order, please do not hesitate to contact us. We are more than happy to guide you through the process.

Changes or Cancellations

We reserve the right to hold or cancel orders in the event we believe the order may be fraudulent. We will contact you via your provided email to request proof of identity before processing your order. If we are unable to contact you or receive identification we may cancel your order with no liability

Lost Parcels

Colleen Collective will not be able to refund or resend parcels which have been marked as delivered or signed. In the situation where your parcel is lost during transit please contact us as soon as possible.